Senior Technical Support Engineer

Role Overview

• Assist with escalated customer engagements
• Investigate issues and queries using the existing bodies of knowledge and test labs
• Manage customer expectations
• Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems
• Actively participate in our community system (public facing Q&A)
• Contribute to our knowledge base
• Participate in on-call rotation

Requirements

• Technical proficiency with PingAM, PingDS, PingGateway, PingIDM
• Linux-based and Windows server OS management
• SAML/OAuth/OIDC
• Lightweight Directory Access Protocol (LDAP) and Directory Services
• Networking inc Load Balancers, Firewalls, IP, DNS
• PKI, X.509 certificates
• Internet Protocols (HTTPS/SSL/TLS etc)
• You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
• Experience with APIs (knowledge of REST and SCIM)
• Experience with scripting languages (JavaScript/TypeScript)
• Experience with Xcode and Android Studio
• Experience with iOS (Swift) and Android (Kotlin/Java)
• Experience with devops deployments

Tech Stack

• Android
• DNS
• Firewalls
• iOS
• Java
• JavaScript
• Kotlin
• Linux
• Swift
• TypeScript

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)