Director, Business Operations – Administration

Role Overview

• Proactively identify bottlenecks across the Administration and other GO Team functions and drive operational improvements across Administration.
• Lead a portfolio from small to large-scale Administration initiatives (office operations, facilities, space planning, and procurement) from scoping through implementation, benefits realization, and handoff to operations.
• Build integrated project plans (scope, requirements, timelines, milestones, dependencies, resourcing, communications, and governance) and drive disciplined execution across multiple concurrent workstreams.
• Develop executive-ready business cases and decision materials, including problem statements, options, financials (costs/savings/avoidance), risks, and implementation considerations.
• Provide concise, accurate, and timely status, issue, and decision reporting for senior leadership; maintain dashboards that communicate progress, risks, budget, and upcoming milestones.
• Identify risks, constraints, and interdependencies early; proactively remove execution bottlenecks, escalate as needed, and drive alignment on tradeoffs.
• Partner with the firm’s Transformation PMO and project managers in other functions to support firmwide initiatives, ensuring Administration workstreams are integrated, sequenced, and executed effectively.
• Track progress and change using objective and subjective measures (e.g., KPIs, service levels, adoption, stakeholder feedback); document lessons learned and drive standardization and continuous improvement.
• Operational and project budgets across the Administration business unit including developing, reviewing, tracking expenditures and preparing timely, accurate budget reports. Partners with FP&A and Administration colleagues to reconcile discrepancies.

Requirements

• Bachelor’s degree required (Business Administration, Operations, Finance, or related field preferred); advanced degree a plus
• 10+ years of progressive experience in business operations, program/project management, management consulting, or a related role, with demonstrated success delivering complex, cross-functional initiatives.
• Experience in professional services and/or a complex, multi-site global organization preferred; exposure to office operations, facilities/space planning, and procurement/vendor management strongly preferred.
• PMP, Lean/Six Sigma, or similar certification preferred; proficiency with standard business applications (Excel, PowerPoint) and project tools (e.g., MS Project, Smartsheet, Jira, or equivalent) a plus.
• Demonstrated ability to lead without formal authority, influence stakeholders, and drive accountability in a matrixed, cross-functional environment.
• Outstanding project and program management skills, including scope definition, work planning, dependency management, risk/issue management, change control, and on-time/on-budget delivery across multiple concurrent initiatives.
• Exceptional written and verbal communication skills, including the ability to synthesize complex information into executive-ready business cases, concise updates, and clear decision points.
• Ability to track progress and change using both quantitative and qualitative methods, and to translate insights into actions that improve efficiency, service quality, and stakeholder experience.
• Strong facilitation, coaching, and change leadership skills; ability to train, motivate, and enable others to adopt new processes, tools, and ways of working.

Tech Stack

• PMP

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks