Employee Training Specialist

Role Overview

• Provides education and training for revenue cycle operations applications throughout the healthcare organization.
• Demonstrates thorough knowledge of hospital scheduling and patient access systems, patient accounting, and quality monitors.
• Maintains comprehensive knowledge of 3rd party billing requirements and reimbursement principles.
• Coordinates and provides appropriate training of new employees and re-training for current employees to assure appropriate revenue cycle processing and patient experience including patient registration, schedule management, insurance eligibility, and Point of Service Collections.
• Generates schedules and educational tracking records for on-going employee education.
• Provides education to all staff responsible for patient access and patient accounting processing activities throughout the organization.
• Ability to coordinate and schedule on-the-job training with employees and management staff along with new and refresher programs.
• Delivers training using lecture, demonstration, case studies, simulation, practical experience, and other interactive methods.
• Coordinates education and training sessions with skill assessments with ongoing quality and productivity monitoring.
• Follows a training plan in coordination with a plan for testing system applications with IT.
• Administers competency assessment and skills checklist.
• Collaborates with Revenue Cycle Trainer in determining the continuing education and professional growth needs of staff.
• Utilizes appropriate training materials for education and team building techniques.
• Participates in development of employee performance capabilities and provides input into the performance management process.
• Routinely Monitors Quality and Productivity.
• Participates in revenue cycle management quality audit and reports back findings and recommendations.
• Routinely informs appropriate management of problems and concerns relating to staff training and or quality of work.
• Participated in design of training curriculum and methods to improvement effectiveness.
• Maintains current knowledge of performance improvement processes as it applies to healthcare.
• Attends courses in PI activities, system design, technical training, statistical analysis and other appropriate health related educational courses.
• Participates in meeting the objectives of the work unit and goals of the department.
• Promotes and contributes positively to the teamwork of the department by assisting co-workers, contributing ideas and problem-solving with co-workers as observed by supervisor.
• Participates in performance improvement through planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, committees, tasks forces, cross-functional groups, projects and discussion with hospital and medical staff as observed by supervisor.

Requirements

• High School Diploma or equivalent
• Two (2) years’ experience in revenue cycle (patient financial services/patient access)
• Bachelors in Business, Education, or Health Care related field (preferred)
• One (1) year experience in Training/Organizational Development or employee training activities (preferred)
• Good oral and written communication skills
• Ability to problem solve and make appropriate decisions
• Demonstrated ability to produce course outlines and handout materials
• Ability to use personal computers including knowledge of Microsoft Office products
• Knowledge of adult learning principles and educational theory
• Must have an excellent working knowledge in all areas of the patient access positions and a solid understanding of their role in the entire revenue cycle.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.