Under the direction of the Cash Processing Manager and Director of Middle Revenue Cycle, responsible for maintaining the integrity of cash for both Boston Medical Center and Boston University Medical Group.
Ensure maximum efficiency and accuracy of accounts receivable balances through payment posting and credit and refunds oversight.
Monitor, work and assess various workqueues within the Electronic Health Record (EHR) system and collaborate with IT to improve system workflow.
Develop policies and procedures, and support business operations for assigned functions within the Revenue Cycle Operations team.
Provide support to all revenue generating departments on cash related issues in collaboration with departmental stakeholders.
Perform month end tasks including reconciliation, resolving issues, and monitoring and clearing workqueues.

Associate’s degree in Business/Healthcare related field preferred or equivalent combination of formal education and work experience.
One to three years minimum recent experience in healthcare cash processing, finance, patient accounting and/or physician billing, preferably in an Academic Medical Center setting.
Ability to work independently and with a team.
Proven abilities in problem management, process analysis, and root cause analysis.
Ability to communicate analysis including trends and opportunities to stakeholders both verbally and through writing.
At minimum, intermediate level of proficiency with Windows based software, including but not limited to Microsoft Word, Outlook, Excel and PowerPoint.
Excellent presentation skills and interacting with senior levels of hospital management and with physician leaders.
Excellent organizational and project management skills.
Superior analytical skills to evaluate information gathered from multiple sources and synthesize into actionable information.
Working knowledge of healthcare applications including, but not limited to Epic, Onbase, Payer Portals, Pay Plus, Instamed.

Revenue Cycle Operations Analyst

Key skills