Director, Commercial Data – Digital Solutions

Role Overview

• Define and execute the Commercial Data & Digital Solutions roadmap aligned to brand, portfolio, and enterprise priorities.
• Serve as a strategic advisor to Commercial leaders on data, analytics, digital platforms, and emerging technologies.
• Lead and develop a high performing team of product owners, analysts, architects, and delivery partners.
• Own the end to end architecture and governance of commercial data (HCP, patient, Rx, CRM, omnichannel, digital engagement, market, and access data).
• Oversee data integration, quality, stewardship, and compliance with regulatory requirements (e.g., GxP, GDPR, HIPAA).
• Drive adoption of enterprise data platforms, cloud technologies (AWS/Azure), and master data management.
• Lead the design and delivery of omnichannel capabilities including CRM (e.g., Veeva), marketing automation, content management, advanced targeting/segmentation, and digital engagement analytics.
• Enable personalized HCP and patient journeys leveraging modern MarTech/AdTech tools.
• Partner with Commercial and Digital Marketing to operationalize digital-first brand strategies.
• Enable AI/ML-driven insights for forecasting, promotional optimization, segmentation, targeting, payer analytics, and real world evidence.
• Collaborate with data science and analytics teams to deploy advanced models into business workflows.
• Ensure scalable and compliant analytics environments supporting self service BI and reporting.
• Lead end to end program delivery from ideation through deployment and ongoing enhancements using agile and product management methodologies.
• Manage key technology partners, agencies, and vendors ensuring performance, value, and contractual compliance.
• Optimize cost, performance, and innovation across internal and third party ecosystems.
• Build strong relationships with Sales, Marketing, Patient Services, Access and Value, Insights & Analytics, Compliance, and Finance.
• Collaborate with Global and Regional IT teams to align platforms, standards, and governance.
• Act as a connector across business units to harmonize processes and drive efficiencies.

Requirements

• 10+ years of experience in IT, Data, Digital, or Commercial Technology roles within Life Sciences or a related regulated industry.
• Bachelor’s Degree
• Strong understanding of Commercial Pharma processes: brand planning, omnichannel marketing, field execution, incentive compensation, analytics, and payer dynamics.
• Demonstrated success leading enterprise-level digital, data, or analytics programs.
• Hands-on experience with CRM/CLM (preferably Veeva), CDP/DMP, marketing automation, and commercial data ecosystems (IQVIA, DHC, Symphony, SHS, etc.).
• Expertise in cloud platforms, data architecture, BI/analytics tools, and AI/ML solutions.
• Proven leadership in cross-functional matrix environments.

Tech Stack

• AWS
• Azure
• Cloud

Benefits

• Generous annual leave
• Reward plans
• Flexible working schedules (dependent on role)
• Access to tailored health support
• Meaningful ways to give back to the community