UX Specialist

Role Overview

• The UX Specialist plays a critical role in delivering seamless, high-quality digital member experiences across the credit union’s platforms, including online and mobile banking, money movement services, and digital account opening.
• This role champions the voice of the member, ensuring that every touchpoint and journey is intuitive, accessible, and aligned with members’ financial needs.
• Plans and runs usability tests, reviews, and research to find issues and opportunities to improve the digital experience across multiple solutions such as online/mobile banking, payments, account opening, loan origination, etc.
• Assists with testing and validation of new digital products/services, system enhancements, and defect resolutions to ensure quality and alignment with member needs.
• Analyzes qualitative and quantitative data to generate actionable insights that inform design and digital product decisions.
• Collaborates with third-party vendors to coordinate user testing, gather feedback, and evaluate vendor-provided solutions for usability and accessibility.
• Documents and presents findings, user journeys, and recommendations to stakeholders in a clear and compelling way.

Requirements

• Bachelor’s degree in Human-Computer Interaction, User Experience, Psychology, Information Design, or related field; or equivalent experience required
• 3+ years of experience in UX research, usability testing, or UX design, preferably in financial services or digital products.
• Must be able to analyze data and member usage patterns to find problems and turn findings into improvements.
• Must have knowledge of UX/UI design principles, journey mapping, and human-centered design practices.
• Must have empathy and a strong desire to understand and advocate for member needs and perspectives.
• Must have excellent verbal and written communication skills, including the ability to tell a story through data and research.
• Must have strong organizational skills and attention to detail with the ability to manage multiple priorities simultaneously.
• Must have commitment to continuous improvement and staying current with industry trends.
• Must have experience using Visio, MS Word, PowerPoint, Outlook, and MS Excel.
• Should possess a strong commitment to providing excellent service to Truliant’s members, both internal and external.

Benefits

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteer hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account