Provide support to the sales team in pursuing business opportunities, participating in the development of new projects and meetings, as well as gathering client requirements with the goal of securing new projects and consequently expanding the customer portfolio.
Maintain contact with the company's technical teams, seeking specific information that provides better positioning regarding the services to be offered.
Take part in client assessments, identifying priorities that should be considered in the development of projects.
Attend meetings to provide technical explanations and defend projects to clients, working closely with the Sales team to present solutions, mitigate potential issues, clarify doubts, and align client expectations.
Assist in preparing technical/commercial proposals to be sent to clients, covering all assumptions, deliverables, and costs considered in the service project, aiming to centralize, present, and detail all project information for subsequent submission to clients.
Perform project cost pricing to determine the amounts included in service proposals to be sent to clients.
Participate in the development of technical projects for requested services by analyzing and interpreting technical requirements, defining the scope of service and additional resources, in order to propose optimal service solutions that align with client needs and expectations.
Continuously pursue technical improvement, staying updated on technology sector trends by attending conferences, courses, and various trainings, as well as obtaining certifications necessary for professional growth.
Perform other related professional activities inherent to the role as directed and requested by the immediate supervisor.
Requirements
Experience with vendors such as Cisco and Fortinet
Experience with Cisco CCW and CCW-R tools
Experience in renewal projects (warranties, software, and subscriptions), technical support, and managed services
Experience using IT solutions and Microsoft Word, PowerPoint, and Excel
Benefits
Meal allowance (Pluxee Benefits)
Medical and dental insurance (extendable to dependents)
Life insurance
Private pension plan
An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps
Dynamic, collaborative, and innovative environment: to keep up with the market and continue innovating, our pace is fast and our learning curve is steep.