Senior Automation and Quality Engineer

Role Overview

• Establish Medserv's quality framework from first principles
• determine what good looks like across our RCM and remote secretarial services and build the infrastructure to measure, track and continuously raise that standard.
• Set quality strategy across IE, UK and PL and take accountability for implementation as well as driving the teams to meet the required outcomes.
• Influence how the business makes decisions
• from system changes and product development to client onboarding and operational scaling
• by embedding quality at the point of design, not as a retrospective check.
• Develop a deep understanding of Medserv's technology stack, data flows and automation pipelines and use that knowledge to identify where quality risk is introduced and how to engineer it out.
• Work as a peer with Technology leadership on platform decisions, release cycles and system changes; own the quality sign-off on changes that affect service delivery.
• Build the data infrastructure that gives the business real-time visibility of quality performance — dashboards and trend analysis that drive decisions, not just report on them.
• Lead initiatives that replace manual quality intervention with intelligent, scalable controls.
• Define the quality standards that govern every service line and hold the organisation accountable for meeting them — including at senior level.
• Build robust mechanisms for error detection, investigation and resolution that address root cause, not just symptoms.
• Ensure compliance across all three markets (GDPR/UK GDPR, HSE/NHS guidelines, private healthcare rules) and represent Medserv with authority in audits and client quality reviews.

Requirements

• Significant experience leading a quality or operational excellence function within a technology enabled services business — healthcare, medical billing or RCM background is a strong advantage.
• Technically fluent: able to engage substantively with engineering and product teams, understand system architecture and data flows, and make informed judgements about where quality risk lives in a technology stack.
• Demonstrated ability to build functions, not just manage them — has designed frameworks, grown teams and driven measurable improvement in quality outcomes.
• Commercially sharp: understands the link between quality, client retention and business performance, and makes the case for investment accordingly.
• Strong working knowledge of healthcare data regulations across IE and/or UK; able to lead audit and compliance demands without external hand-holding.
• A leader who commands respect through expertise and judgement.

Benefits

• Hybrid Working
• Private Medical
• Pension contribution
• Maternity and Paternity leave (T&C's apply)
• Life Assurance
• Workcation options
• Gym Membership
• Dedicated EAP
• Holiday Plus Scheme to purchase additional leave
• Professional development opportunities
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work