About this role

As a Customer Experience Agent
Dutch Speaking, you’ll be the voice of Arcavindi across multiple channels.
Handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media.
Ensure every customer feels heard, supported, and valued while guiding them through their journey with us.
Resolve complaints with empathy while focusing on building trust during the buying process.
Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
Contribute to building a high-performing, supportive, and adaptable team culture.

Proven experience in customer service, contact centres, or sales environments.
Excellent verbal and written communication skills, with empathy and clarity.
Strong problem-solving skills with resilience under pressure.
Confidence in handling objections and complaints fairly and constructively.
Ability to balance speed with accuracy and quality.
Organised and able to manage multiple priorities.
Comfortable using CRM systems and digital communication platforms.
Team-oriented mindset with a proactive, solutions-focused approach.
Background in buying, sales, or complaint resolution.
Ability to adapt quickly in a fast-growing scale-up environment.
Experience working in businesses with operational warehouses or physical products.

Customer Experience Agent, Dutch Speaking

Key skills