Spanish Bilingual Certified Pharmacy Technician – Refill & Medication Adherence

Role Overview

• Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish
• Educate and guide patients through the end-to-end medication refill process
• Coordinate prescription refills, including data entry and pharmacy claim adjudication
• Perform prescription status checks and resolve adjudication or coverage issues
• Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams
• Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies
• Identify medications requiring special handling (e.g., refrigerated or hazardous) and ensure proper protocols
• Accurately document and maintain patient, prescription, and communication records across multiple systems
• Identify repeat issues and trends, escalating opportunities for workflow or process improvement
• Maintain strict confidentiality and compliance with HIPAA and healthcare privacy standards
• Participate in ongoing training, quality assurance activities, and professional development
• Maintain schedule flexibility to support health system partner needs

Requirements

• National Pharmacy Technician Certification (CPhT) required
• Active State Pharmacy Technician registration (obtainable with national certification)
• High school diploma or GED required
• 1–3 years of pharmacy technician experience preferred, particularly in:
• Medication refill management
• Pharmacy claim adjudication and insurance troubleshooting
• Specialty pharmacy or complex therapies
• Collaboration with clinical care teams
• Remote, call center, or high-volume pharmacy environments (strong plus)
• Fluency in both English and Spanish (spoken and written) is required
• Ability to communicate complex healthcare and medication information clearly and compassionately in both languages
• Experience supporting diverse or underserved patient populations preferred
• Exceptional phone presence and patient communication skills
• Comfortable with proactive outbound patient engagement
• Strong collaboration skills across clinical, pharmacy, and payor teams
• Proficiency in Microsoft Word and Excel
• Ability to quickly learn new systems, platforms, and workflows
• Excellent attention to detail, organization, and multitasking abilities

Benefits

• Reliable, high-speed internet connection
• A quiet, private, distraction-free workspace
• Willingness to work occasional overtime as patient volumes fluctuate
• Ability to keep camera on during most meetings with leaders and teammates
• Continued employment contingent upon licensure compliance
• Professional development