Serve as the primary point of contact for the CMO, CRO, and CCO, supporting both executives and their teams
Manage and strategically gatekeep complex, high-volume calendars across three executives, multiple time zones, using judgment and tools to optimize time and priorities
Coordinate logistics, agendas, and materials for Marketing, Revenue and Client Partnerships team offsites.
Leverage AI and productivity tools to support scheduling, meeting preparation, and workflow optimization
Prioritize meeting requests and make informed decisions to protect time for strategic thinking and focus
Coordinate and book domestic travel, including itineraries and logistics
Prepare and submit expense reports in a timely and accurate manner
Join weekly leadership and team meetings to capture notes, key takeaways, and action items (including using AI tools to enhance note-taking and summarization)
Ensure timely follow-ups on commitments, decisions, and cross-functional dependencies
Act as a strategic partner to optimize executive effectiveness, workflow, and time management
Maintain a consistent in-office presence (2 days/week) to support operational needs
Check and distribute incoming mail; coordinate outgoing mail including paper checks to Finance
Monitor and triage company-wide Jira tickets, ensuring timely routing and resolution
Manage and deploy MiFi devices to employees as needed
Coordinate coworking access by registering employees for Workbar when visiting Boston
Manage and forward voicemails from the company’s main line to appropriate teams
Identify opportunities to streamline operational processes and improve efficiency through tooling and automation
Support general office operations and act as a resource for employees visiting the Boston office
Be the point person for all teams if they need in person support at Boston based client meetings
Requirements
5+ years of experience in executive support, operations, or administrative roles (supporting senior leaders)
Exceptional organizational and time management skills with strong attention to detail
Demonstrated ability to manage multiple priorities and stakeholders simultaneously
Strong judgment and decision-making skills, especially in calendar and time management
Excellent written and verbal communication skills
Proficiency with tools such as Google Workspace, Slack, Jira, and expense management systems (Expensify)
Comfort with or willingness to learn and adopt AI-powered tools to enhance productivity and decision-making
Ability to work independently while maintaining a high level of collaboration
Benefits
401K with an employer match
Health, dental, vision, life insurance, and short-term and long-term disability coverage.
Flexible spending account for health care and dependent care