Resolve complex technical network issues to minimize customer impact, while also identifying patterns and contributing to longer-term fixes that reduce repeat incidents
Provide technical guidance and mentorship, helping improve how consistently teams approach troubleshooting and decision-making
Develop and maintain standardized training, documentation, and troubleshooting frameworks that can actually be used across field teams, NOC, and partners
Partner with engineering and vendors to validate and deploy new products and services, with a focus on operational readiness and clean handoffs into production
Identify gaps in current processes and recommend improvements that reduce time to resolution and improve overall network reliability
Also responsible for other duties or projects as assigned

Bachelor's Degree plus 2 years related work experience OR combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Engineering/Computer Science (Required)
2-4 years Engineering or Operations experience within the telecommunications industry (Preferred)
Experience working across cross-functional teams in operations, engineering, or support environments (Preferred)
Knowledge, Skills and Abilities:
Communication (Required)
Wireless Networking (Required)
Wireless Mobility (Required)
Problem Solving (Required)
Analytics (Required)
Customer Service (Required)
Operational Readiness Mindset (Required)
Process Improvement (Required)
Systems Thinking (Required)

Technical Support Engineer

Key skills