Sales & Sales Support Specialist – EMEA

Role Overview

• Provide an important role in supporting selling activities and the execution of customer focused processes for Xylem products and the sales team within the EMEA region
• Ensures that all same day/priority customer requests are handled by collaborating with appropriate intercompany resources such as the order management team, production team, purchasing and the credit team, and as necessary
• Ensures orders are processed on time in follow up with order management team and works proactively to resolve delays as needed
• Acts as a liaison between Sales and other functions to resolve and escalate issues preventing meeting on-time delivery of commitments to our customers
• Support the Sales team while out of office (holidays, business) and cover as needed such as generating opportunities for new RFQ’s, Generating quotes and updating CRM
• Manage Leads on CRM and make sure new leads are assigned correctly to the right team member
• Manage CRM bookings based on the financial Daily report received on daily basis, while following up with order management team to make sure in house orders are booked and executed
• Support Sales Leader in Forecast management and execution
• Manage the new customer form process to register new customers
• This will include supporting running compliance screening for new customers
• Contributes to a culture of outstanding customer service by ensuring customer interests are at the heart of the work being performed
• Support Sales Leader and EMEA Sales process team in managing the revenue tracker to ensure ready orders are shipped
• Supports the sales team to reach monthly/quarterly sales commitments
• Additional responsibilities as assigned by the Sales Leader

Requirements

• BS/BA degree in related discipline and/or equivalent experience preferred
• Junior or entry level sales professional
• Preferable +2 years of sales experience
• Exceptional interpersonal and communication skills both verbal and written
• Experience with manufacturing environments is preferable
• Ability to forge strong relationships with customers and partners
• Understanding of the financial drivers behind orders and revenue
• Strong understanding of the sales cycle from leads to fulfilling orders
• Ability to understand a product’s bill of materials
• Water industry experience is preferred
• Ability to adapt to a fast-paced, high-tradition environment
• Ability to manage multiple priorities
• Ability to always maintain a professional demeanor
• Strong knowledge of Microsoft Office Suite
• Experience with SAP, or with another ERP software
• Experience with CRM Dynamics or similar CRM systems.
• Schedule Flexibility is required in this role

Tech Stack

• ERP

Benefits

• Health insurance
• Hybrid work arrangements
• Professional development opportunities
• Flexible working hours