Answer incoming call questions about insurance policies and insurance coverage issues or transferring them to the appropriate department.
Demonstrate accuracy in processing client policy modifications based on the data given.
Verify new customers coverage and present policyholders with proof of insurance paperwork.
Keep track of all customer inquiries and follow up to verify that all questions are answered.
Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
Present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.

Insurance Customer Service Representative

Key skills