Lead end-to-end software implementation projects, from requirements gathering through go-live
Configure system workflows, reporting, and integrations (APIs, flat-file data imports, data migrations)
Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned
Support client testing activities and ensure system readiness for launch
Provide regular status updates, documentation, and risk assessments
Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables
Accurately track project time and activities to support utilization goals and reporting
Support change management activities by helping clients prepare their teams for new workflows and technology
Monitor utilization and budget adherence across assigned projects
Contribute to continuous improvement of implementation processes, tools, and templates

Bachelor’s degree or equivalent experience
3+ years in software implementation, consulting, or legal operations
Strong client communication and stakeholder management skills
Ability to manage multiple projects with competing priorities
Problem-solving mindset with strong attention to detail
Comfortable working across time zones and with global clients
Experience configuring APIs and other integrations a plus
Data migration experience, including transformation, validation, and reconciliation
Ability to troubleshoot integration and workflow issues
Familiarity with Salesforce, Jira, Confluence, Excel, and project management tools
Familiarity with enterprise legal management (ELM), spend management, or CLM systems

Health Coverage Choices: Three medical plan options, plus dental and vision
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers
Income Protection: 100% employer-paid life and disability insurance
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA
Community Engagement: One paid volunteer day each year to give back to the community

Implementation Manager

Key skills