Monitoring and resolving SAP EWM and logistics-related incidents within agreed SLAs
Performing root cause analysis for recurring issues and implementing permanent fixes
Documenting resolutions and maintaining a knowledge base for common issues
Providing expert-level functional support for SAP Extended Warehouse Management (EWM) systems to ensure smooth day-to-day operations
Troubleshooting complex issues related to inbound, outbound, and internal warehouse processes
Monitoring system performance and proactively identifying risks to minimize downtime
Collaborating with cross-functional teams (IT, Logistics, Operations) to ensure seamless integration and data flow
Supporting and implementing configuration changes and enhancements based on business requirements while adhering to governance standards
Participating in system upgrades, patches, and regression testing
Ensuring compliance with organizational policies, security standards, and audit requirements
Analyzing system performance and optimizing EWM processes for efficiency
Providing functional support for EWM processes such as LOSC, POSC, inbound, outbound, and internal warehouse management
Conducting refresher training sessions and creating user guides for new functionalities
Maintaining accurate documentation for configurations, processes, and support activities
Identifying opportunities for process automation and system enhancements
Supporting testing cycles including unit testing, integration testing, and UAT, as well as biweekly releases
Supporting go-live and hypercare activities, troubleshooting in real time with warehouse floor personnel and supervisors
Requirements
Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and relevant experience
7+ years of experience working as an SAP LE / SD Consultant
7+ years of experience working as an SAP WM Consultant
Hands-on experience leading multiple SAP implementation projects, with strong solution design and architecture capabilities
Experience with full configuration and implementation of Sales & Distribution and Logistics Execution
Strong functional knowledge in SAP MM / LE, including MRP, requisitions, purchase orders, inventory management, material valuation, inbound and outbound delivery processing, shipment processing, and shipment costing
Experience with at least 3 full life cycle SAP implementations, including production support
Strong understanding of logistics-based SAP modules including SD, MM, LE, and PP
Experience in requirements gathering, master data management, customization, configuration, testing, and training
Experience supporting manufacturing business processes such as MTS, MTO, and ETO models
Hands-on functional support experience for SAP EWM / WM, including: Outbound: wave management, transportation unit creation, pick/pack/ship processes Inbound: receiving, quality inspection, putaway strategies Production integration: staging to/from production supply areas (PSAs) Batch management and inventory controls
Strong experience supporting warehouse floor operations during go-lives and hypercare phases