Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required
Conducts follow up calls with the customer to ensure satisfaction of work
Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-ray and Cargo Inspection equipment at customer sites
Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Excellent communication skills and strong orientation for customer focus and teamwork
Must be able to travel at short notice
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Field Service Technician II

Key skills