Daily travel to locations in and around Kenner Louisiana area, including the airport
Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites
Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed
Conducts follow up calls with the customer to ensure satisfaction of work
Responsible for meeting daily service repair needs and driving customer satisfaction
Fosters positive customer relations and high degree of customer satisfaction by communicating effectively with customers
Completes all scheduled maintenance within required deadlines
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Maintains an accurate inventory of parts and tools
Reviews all logs for open issues and prepares formal reports to customers as necessary
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
Ensures that tools and test equipment are properly maintained and calibrated

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
Must possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
Must be able to lift/carry 80 lbs
Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
This position requires Sensitive Security Information (SSI) access and vetting via the TSA
Applicant must successfully pass a federal background investigation

Field Service Technician

Key skills