Manage all aspects of the client relationship, working to anticipate needs, address concerns, and ensure a high level of client satisfaction.
Oversee and manage all annual, recurring and ad hoc projects for your client portfolio, including the entire open enrollment and rollover processes, EDI files, ACA site prep and code report reviews, and imports, ensuring all deadlines are met.
Serve as a knowledgeable resource for clients on Health & Welfare administration principles and practices, providing guidance on platform functionality and data management.
Provide clear and timely communication to clients and internal stakeholders, proactively documenting progress on all deliverables and projects.
Act as the primary point of contact for all client questions, troubleshooting issues and coordinating with internal teams to find effective solutions.
Provide guidance to junior team members and peers by sharing knowledge and owning first-level escalations.

Proven experience in a client-facing role, preferably within the benefits administration industry.
Demonstrated ability to successfully manage multiple projects with strict deadlines.
Strong analytical and problem-solving skills with a history of identifying and resolving complex issues.
Excellent written and verbal communication skills with the ability to effectively communicate with both clients and internal teams.
Foundational knowledge of Health & Welfare administration principles and practices.

Client Delivery Manager

Key skills