Keep mission‑critical systems running—whatever it takes
Solve complex issues across cloud, on‑prem, and front‑end platforms
Lead from the front as the technical authority for 24/7 operations
Diagnosing and resolving advanced, high‑impact incidents across software and services
Acting as the technical escalation point for Tier 1 & Tier 2 support
Leading the Third Line Technician tier as a subject matter expert
Identifying risks early and preventing issues before they impact the business
Supporting new technology deployments and infrastructure improvements
Playing a key role in always‑on (24/7) service delivery

3–5 years ’ experience in a third‑line IT support role handling complex escalations
Strong programming knowledge in JavaScript, Python, React, and Node
Good working knowledge of Linux and AWS cloud infrastructure
Experience with AWS Lambda and/or Bash scripting
Familiarity with API management tools
Strong experience working within ITIL frameworks and controls
Recognised technical qualification (or equivalent hands‑on experience)
Excellent customer service and communication skills
Proven ability to diagnose, troubleshoot, and resolve technical issues
Experience delivering structured technical training to customers or internal teams
Comfortable working independently and as part of a wider team
Highly organised, detail‑focused, resilient, and able to manage multiple priorities
Clear communicator with both technical and non‑technical stakeholders
Full UK driving licence

161 hours holiday plus bank holidays
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

Systems Engineer, Operations

Key skills