Customer Project Management Lead, DI/IGT DACH

Role Overview

• Responsible for managing the Customer Project Manager (CPM) function in the DACH region, including disciplinary and project responsibilities within DI/IGT
• Manage the Customer Project Management Team Lead for DI/IGT
• Responsible for sales/revenue for DI/IGT in the DACH region (our largest business)
• Responsible for meeting all CPM & DI/IGT KPIs in DACH
• Responsible for the execution, implementation and handover of DI/IGT orders from Sales
• Ensure compliance with mandated project management standards and processes, e.g., project planning, quality, and budget
• Responsible for the timely escalation of deviations from CPM norms outside the prescribed guidelines
• Responsible for internal evaluation, review and auditing of CPM projects
• Implement corrective actions agreed with SCM management
• Responsible for the training, knowledge and competence development of CPM managers
• Provide objective consulting (pre-sales support), communication and escalation for complex customer projects
• Consider and adhere to Business Unit (BU) requirements
• Responsible for the allocation of projects and customers to project managers
• Proactively escalate and timely report capacity constraints that could impact project completion

Requirements

• University degree
• Several years of experience in operations, e.g., customer service
• Strong customer understanding (customer processes)
• Good knowledge of the business area
• High resilience and ability to work under pressure
• Strong stakeholder management skills and a professional presence both internally and externally
• Strong communication skills
• Excellent communication and negotiation skills and strong interpersonal skills
• Experience in managing transformations
• Process-oriented mindset
• Excellent team player
• Solid, well-founded knowledge of LEAN
• Strong analytical skills (e.g., experience with analytics)
• Advanced Excel skills (e.g., PivotTables, macros, formulas) and experience with common service analytics tools (e.g., QlikView, ServiceMax reports)
• Professional experience in supply chain management
• Project management experience
• Preferably PMP certification; knowledge of SAP, SFDC and PSA (Power BI & Qlik Sense)
• Very good German and English skills and leadership experience

Tech Stack

• PMP
• SFDC

Benefits

• Minimum salary according to collective bargaining agreement
• Salary above the minimum based on relevant qualifications and experience