Account Representative

Role Overview

• To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner.
• Identify the reason(s) for the call, utilize the systems to document and route for follow up.
• When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries.
• Complete and/or update all pertinent records in Brightree
• Process leads from external departments to complete the necessary follow-up and product offerings
• Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
• Research and problem resolution, communicating the outcome to the customer as appropriate
• Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
• Exceeds Quality and Quantity Performance Standards
• Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
• Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
• Establish and maintain effective working relationships with customers and/or co-workers
• Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
• Available and flexible in scheduling to meet the changing business requirements of the position
• Responsible for following good housekeeping and quality procedures
• Follows and observes all safety practices

Requirements

• High school diploma or equivalent
• Minimum of one year experience in the field
• Willingness to engage in telephone direct sales
• English/Spanish bilingual preferred
• DME experience
• Brightree experience
• Call center experience a plus as position entails a high amount of customer interaction over the phone
• Ability to take initiative and work independently.

Benefits

• Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• Access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events.
• Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.