About this role

Responsible for the timely collection of third party and private pay receivables
Reviews incoming correspondence and takes appropriate action
Responds promptly to inquiries
Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary
Updates account information accordingly
Documents communications accurately and completely
Serves as a mentor and resource for less experienced staff
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization

High School Diploma or GED preferred
Prefer three (3) years hospital business office or medical related experience
Some knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting preferred
Ability to multi-task in a fast paced, high volume environment
Proficient in Microsoft office with emphasis on Excel, 10-key and math

Patient Account Representative – Claims Follow Up

Key skills