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Senior ServiceNow ITOM, CMDB Manager at Kyndryl | JobVerse
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Senior ServiceNow ITOM, CMDB Manager
Kyndryl
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Senior ServiceNow ITOM, CMDB Manager
India
Full Time
4 days ago
Visa Sponsorship
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Key skills
ITSM
ServiceNow
About this role
Role Overview
Define, implement, and maintain the Configuration Management (CM) process
Own the Configuration Management Plan, policies, and procedures
Ensure alignment with Change, Incident, Problem, and Asset Management processes
Oversee discovery tools and manage data sources
Define the service mapping strategy aligned with business services
Requirements
8+ years of experience in IT Service Management (ITSM)
5+ years in Configuration Management / CMDB ownership roles
Strong hands-on experience with ServiceNow CMDB
Proven experience defining and maintaining Configuration Management Plans
Deep understanding of CI lifecycle management and data governance
Experience integrating CMDB with Change, Incident, Problem, Asset, and Release Management processes
Strong experience with ServiceNow Service Mapping
Tech Stack
ITSM
ServiceNow
Benefits
Health insurance
Flexible working arrangements
Professional development programs
Wellness programs
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