Key skills
ITSMServiceNow
About this role
Role Overview
- Define, implement, and maintain the Configuration Management (CM) process
- Own the Configuration Management Plan, policies, and procedures
- Ensure alignment with Change, Incident, Problem, and Asset Management processes
- Oversee discovery tools and manage data sources
- Define the service mapping strategy aligned with business services
Requirements
- 8+ years of experience in IT Service Management (ITSM)
- 5+ years in Configuration Management / CMDB ownership roles
- Strong hands-on experience with ServiceNow CMDB
- Proven experience defining and maintaining Configuration Management Plans
- Deep understanding of CI lifecycle management and data governance
- Experience integrating CMDB with Change, Incident, Problem, Asset, and Release Management processes
- Strong experience with ServiceNow Service Mapping
Tech Stack
- ITSM
- ServiceNow
Benefits
- Health insurance
- Flexible working arrangements
- Professional development programs
- Wellness programs