About this role

Reporting to Account Director or Senior Account Director
Responsible for overall management, performance, and continuous improvement of assigned client programs
Provides oversight of program operations
Identifies and mitigates risks, resolves escalated issues, and drives process improvements
Serves as a key liaison between internal teams and client stakeholders
Ensures program success, client satisfaction, and operational excellence
Leads cross-functional collaboration

High school diploma or equivalent (Required)
Bachelor’s degree (Preferred)
5–7 years of healthcare, reimbursement, or patient support program experience (Required)
2–3 years of program management, operations, or leadership experience (Required)
Knowledge of medical and pharmacy benefits, prior authorizations, appeals, and reimbursement processes (Required)
Advanced critical thinking and problem-solving skills (Required)
Strong analytical, interpretation, and data-driven decision-making skills (Required)
High level of organizational and attention to detail skills (Required)
Advanced business software and applications Microsoft Office (Excel, PowerPoint, Word), etc. (Required)

Program Manager

Key skills