support Client Operations and Shared Service teams by monitoring and processing custody events
ensure timely problem resolution and service delivery to clients
perform daily maintenance and record keeping for Syndicated Bank Loans
process trades and reconcile cash balances daily
generate daily reporting for clients and respond to queries
escalate issues and maintain adherence to operating procedures

support and assist Client Operations and other operational Shared Service teams/ Center of Excellence (COE’s) by monitoring and processing custody related events
ensure prompt follow-up on exception situations
facilitate timely problem resolution to mitigate risk to the corporation and deliver excellent service to clients
perform daily maintenance and record keeping for Syndicated Bank Loans held in various Mutual Fund and other Structured portfolios for various SSC clients
process trades, book receipts and disbursements
daily reconciliation of cash balances
produce daily roll-forward proof of portfolio holdings and accrual information
prepare standard and ad hoc reporting for both internal and external customers
respond to customer queries on a daily basis
daily processing of bank loan notices as received from agent banks
interact with the Investment Manager on assigned portfolios
input/settle trades
perform ad hoc requests and provide daily reporting per client specific guidelines
research and resolve exceptions and issues
receive and resolve inquiries in a timely and accurate manner
define and ensure successful completion of ad-hoc requests
escalate unresolved issues to management as required
perform daily or weekly reporting functions for the team’s activities
ensure adherence to Standard Operating Procedures
maintain knowledge of current alternative procedures and processes
support training of new hires as necessary

retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans

Senior Associate, Alternative Investment Services – Bank Loans Operations

Key skills