Support the development and implementation of sales strategy to meet business needs and maximize seller productivity
Use analytical problem solving to determine where to dive deeper into the details, using quantitative and qualitative data to isolate the root causes of performance barriers
Partner with analytics to identify which steps in the sales process most affect productivity and build recommendations grounded in core business economics
Collaborate closely with Sales leaders and business partners to understand Sales’ needs to inform strategies and programs
Serve as an advocate for sellers and clients by identifying friction points validated through clear data signals and mobilizing cross‑functional partners to resolve them
Work with key partners (Sales, SLD, Services, GSST, GSSO Analytics, BTI, and Product) to embed these best practices into standard workflow.

5-7 years business experience – Sales, Services, GSSO, or Consulting
Exceptional analytical problem‑solving skills, with the ability to leverage multiple data sources (VoC, seller and service feedback, engagement/NCVI/retention metrics)
Ability to translate complex data into crisp insights and influence senior leaders to act on data‑backed findings
Good level of influence at senior leadership level, including strong negotiation and communication skills
Demonstrated abilities in project execution
Highly competent user of Excel, Think Cell, and PowerPoint.

Senior Director, Sales Process & Programs

Key skills