About this role

Attend to all customer enquiries and requests via all communication channels promptly and professionally
Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
Maintain accurate and up-to-date customer records and policy documentation in the company’s database
Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Diploma / Degree in any field
GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
Must be COMGI, BCP, PGI and HI certified
Minimum 3 years of experience in General, Health and Life Insurances, and call center environment
Prior experience in customer service or insurance-related roles will be considered
Possess knowledge and understanding of the service to sale model
Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
AI-Skills e.g. ChatGPT and Microsoft CoPilot an advantage

Customer Service Representative

Key skills