Customer Service Specialist – Call Center

Role Overview

• Answer incoming calls and provide information to all customer requests at the first call solution.
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.

Requirements

• Bachelor’s degree in any fields
• At least 2 years in customer service, call centre experience from health and general insurance
• Good communications skills both written and spoken Thai and English.
• Good Influencing, negotiating, presentation and motivation skills.
• Excellent customer service mind and Self-motivated.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.

Benefits

• Provide good customer service as the first line of contact with after-sale service.
• Coaching and supervising staffs to ensure SLA and service quality meet the service standard.
• Assist in the development of customer service policies and ongoing improvement of customer service delivery.