Lead system roadmap planning, release management, and cross‑functional alignment
Own the end‑to‑end roadmap, optimization, and governance of Certinia PSA and Salesforce
Work with Enterprise Technology and GTM Systems on sprint cycles and own Delivery System Change Management
Design and deploy AI‑powered workflows for:
Project health scanning & anomaly detection
Staffing intelligence & skill‑based routing
Predictive forecasting & margin insights
GenAI project and customer summaries
Automate manual workflows across staffing, project setup, billing, and customer success
Partner with BizOps to ensure strong data governance, compliance, and system integrity
Ability to identify and solve inefficient existing patterns
Leverage AI to implement operational improvements
Serve as the primary systems and operations advisor to:
Global Delivery Leadership
Director of BizOps
Finance, RevOps, and CX
Translate business strategy into scalable systems, data models, and automation
Lead cross‑functional initiatives that improve predictability and customer outcomes

7–12+ years in delivery operations, PSA/ERP systems engineering, or professional services operations
Deep experience with Certinia or financial force PSA/ERP/CS (or equivalent PSA platforms)
Proven track record implementing AI automation, predictive analytics, or agentic workflows
Experience leveraging coding agents
Expertise in workflow design, systems architecture, and data governance
Excellent communication and cross‑functional leadership skills.
Salesforce platform experience (Bonus Points)
Background in SaaS, consulting, or enterprise technology delivery (Bonus Points)
Experience supporting global delivery teams (Bonus Points)
Understanding of revenue recognition, forecasting, and services margin optimization (Bonus Points)

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data.
Snowflake employees must abide by the company's data security plan as an essential part of their duties.
It is every employee's duty to keep customer information secure and confidential.

Delivery Operations Systems – Process Manager

Key skills