HVAC Trainer, Technical Support

Role Overview

• Develop, implement and maintain educational materials for HVAC product and services training
• Prepare sales aids, stock lists, match up forms etc for internal and customer use
• Schedule, organize, facilitate and deliver training for branch personnel and customers
• Update HVAC certification programs as necessary
• Monitor HVAC training programs to evaluate effectiveness and recommend modifications
• Function as internal consultant on HVAC product lines to assess, measure, and enhance employee performance
• Respond in a timely manner to customers and TGG associates seeking technical support
• Visit job sites with customers and vendors when necessary
• Maintain records of HVAC training activities and employee attendance and progress
• Track income and expenses for all training
• Coordinate learning delivery through multiple mediums

Requirements

• Become certified trainer in vendor training programs (Kohler, Mitsubishi)
• HVAC industry knowledge
• Ability to monitor and evaluate training programs
• Familiarity with Wrightsoft
• Strong organizational skills
• Teaching or training experience
• Communication skills
• Ability to collaborate with various departments
• Technical support experience