Role Overview
- Manage inbound and outbound customer communication via phone and email, ensuring prompt and professional responses.
- Handle booking and scheduling of transport services, ensuring accuracy and efficiency.
- Maintain accurate data entry and record-keeping across internal systems.
- Coordinate daily logistics operations, ensuring timely updates and issue resolution.
- Provide administrative support, including document management and reporting.
- Collaborate with internal teams to streamline workflows and improve service delivery.
Requirements
- Proven experience in the logistics, transport, or supply chain industry.
- Strong phone and email communication skills in a customer-facing role.
- Experience with booking systems and schedule management.
- High attention to detail with strong data entry and record-keeping abilities.
- Proficiency in Google Workspace (Docs, Sheets, Gmail, Calendar).
- Excellent organizational and multitasking skills.
- Ability to work independently in a remote environment.
Benefits
💰 Competitive salary based on experience
🌎 Fully remote role with a flexible work environment
🚀 Work with a growing logistics company in a high-demand industry
📈 Long-term career growth with operational and customer success exposure
🎯 Hands-on role with real impact on day-to-day business operations