Virtual Assistant, Operations, Customer Support

Role Overview

• Manage inbound and outbound customer communication via phone and email, ensuring prompt and professional responses.
• Handle booking and scheduling of transport services, ensuring accuracy and efficiency.
• Maintain accurate data entry and record-keeping across internal systems.
• Coordinate daily logistics operations, ensuring timely updates and issue resolution.
• Provide administrative support, including document management and reporting.
• Collaborate with internal teams to streamline workflows and improve service delivery.

Requirements

• Proven experience in the logistics, transport, or supply chain industry.
• Strong phone and email communication skills in a customer-facing role.
• Experience with booking systems and schedule management.
• High attention to detail with strong data entry and record-keeping abilities.
• Proficiency in Google Workspace (Docs, Sheets, Gmail, Calendar).
• Excellent organizational and multitasking skills.
• Ability to work independently in a remote environment.

Benefits

💰 Competitive salary based on experience 🌎 Fully remote role with a flexible work environment 🚀 Work with a growing logistics company in a high-demand industry 📈 Long-term career growth with operational and customer success exposure 🎯 Hands-on role with real impact on day-to-day business operations