The Operations Strategy Associate role is a generalist role suited for the “all-around athlete” type.
Work within one of our Operations teams, likely starting in more execution-focused roles.
Redesign processes for reaching out to workplaces about converting them to new payment methods.
Research, vet, and onboard a new vendor that embeds AI agents.
Build predictive analytics models to catch bad payers earlier.
Spearhead a quality task force that ensures top quality for customers.
Manage a team of agents within Operations teams.
Work directly within workflows, resolving issues, and identifying improvement opportunities.

Are insatiably curious and notice non-obvious clues and patterns.
Roll up their sleeves and go to the source.
Bring a tenacity and persistence to problem-solving.
Bounce back from failure quickly.
No experience required, but it will be taken into consideration for both work placement and compensation.

Remote-first, giving you the flexibility to work with us from many places.
Fast-Paced startup environment.
A hiring process that rewards skills, not just experience.
Opportunity to make a significant impact with our customers on both sides of the marketplace.

Operations Associate

Key skills