About this role

Redesign our process for reaching out to workplaces about converting them to new methods of payment.
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts.
Build an internal predictive analytics model to catch bad payers earlier with high accuracy.
Spearhead a quality task force that ensures top quality for our biggest customers.
Manage a team of agents within one of our Operations teams.
Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes.

Are insatiably curious and notice non-obvious clues and patterns
Roll up their sleeves and go to the source
Bring a tenacity and persistence to problem-solving
Bounce back from failure quickly
No specific experience required, but experience will be taken into consideration for work placement and compensation.

We are remote-first, giving you the flexibility to work with us from many places.
Fast-Paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.

Operations Associate

Key skills