As Head of Transformation Design Authority, you will play a pivotal role in safeguarding the integrity and coherence of transformation across regulatory operations.
You will establish and lead a design authority that ensures all transformation activity aligns with strategic objectives, design principles and the wider change landscape.
Acting with delegated authority, you will provide oversight and final sign-off on key design decisions, ensuring consistency, standardisation and long-term sustainability.
Working at the intersection of people, process and technology, you will lead the design of future-facing operating models, systems and ways of working—including the implementation of a new case management system.
You will collaborate with senior stakeholders, operational teams and technical partners to shape innovative, data-driven solutions that improve performance and outcomes.
A key part of your impact will be bringing people with you—engaging, influencing and inspiring teams to embrace new ways of working.
You will champion innovation, challenge the status quo and ensure that transformation is both ambitious and achievable.
This is a highly visible leadership role where your decisions will directly influence organisational effectiveness, regulatory outcomes and public protection.

Proven leadership and influencing skills, with the ability to engage senior stakeholders, build alignment and create an inclusive, high-performing culture.
Strong analytical and problem-solving capability, able to interpret complex information, apply evidence-based approaches and translate business needs into effective system and process designs.
Deep experience of leading large-scale transformation, including designing operating models, implementing new systems and embedding sustainable change.
Subject matter expertise in regulatory or casework environments, with a strong understanding of professional regulation, safeguarding and quality standards.
A commitment to continuous improvement, innovation and learning, with the resilience and adaptability to operate effectively in ambiguity and drive change at pace.
High levels of integrity, professionalism and sound judgement, with a strong commitment to fairness, inclusion and public protection.

30 days annual leave
Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
Life Insurance – 4 x current salary
Hybrid working
Enhanced Maternity and Paternity Leave
24 Hours Employee Assistance Programme
Cycle to Work Scheme
Perkbox membership
Subsidised restaurant in our Portland Place office
Season ticket loans

Head of Transformation Design

Key skills