Manage multiple concurrent projects, leading all implementation project phases
Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
Manage the work delivered by the project team and ensure it meets Legion quality standards
Create professional customer-facing presentations such as Project Kick-off, User Acceptance Testing Kick-off, executive decks and more
Lead and facilitate discussions and workshops with the customer
Oversee project management documents, tools and methodologies including but not limited to risk management, change management, scope management, success criteria
Define, manage, and deliver on customer expectations throughout the implementation process
Work with teams within Legion to ensure implementation timelines and support SLAs are met
Recommend best practices for using Legion to help store managers and team member’s to get the most from their Legion investment
Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
Be familiar with compliance and labor laws and how they impact customers
Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology and the Legion product

3+ years experience of enterprise software implementation program and project management
Workforce Management and/or Retail experience
Advanced PMP, CAPM or similar certification holder
Experience with Agile scrum-based project management
Experience leading implementation partners on a project
Experience presenting at Executive Steering Committee meetings
Organized and plans for customer meetings to get effective outcomes and ensure the customer is on track in the project plan
Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; Superb negotiation and diplomacy skills

Project Manager

Key skills