Collaborate with clients and members of the Professional Services team to gather integration requirements
Establish secure connectivity (for example via IPSEC tunnels) between sites and our platform
Configure asset data endpoints and validate performance using our test campaigns
Diagnose issues using protocols such as TCP/IP, SQL, FTP, HTTP and SSH
Guide clients on implementation best practices and the core features of our product
Participate in internal projects to improve processes, infrastructure and data quality

Technical degree or equivalent field experience
Excellent interpersonal communication skills
Knowledge of English is required to respond to English-speaking clients and to collaborate with teams located outside Quebec; this represents a significant portion of the role's responsibilities
Good understanding of networking concepts and protocols
Experience with Linux, Windows networking and SQL databases
Proficiency with scripting (Python, Bash) and file formats such as JSON, XML, Excel, CSV
Analytical mindset and ability to quickly learn technical domains
Basic knowledge of electricity (AC/DC, types of voltage, reactive power)
Experience with AWS or another cloud environment
Knowledge of SCADA systems and industrial protocols (OPC, Modbus, IEC 104, REST API)
Ability to read and understand electrical or network schematics

Implementation Engineer

Key skills