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Technical Support Engineer
Teamified
Remote
Website
LinkedIn
Technical Support Engineer
India
Full Time
2 days ago
No Sponsorship
Apply Now
Key skills
Communication
Time Management
Sales
About this role
Role Overview
Act as the first point of contact for clients via phone, SMS, email, and chat
Troubleshoot POS-related issues in line with internal processes and guidelines
Maintain professional and clear communication while adhering to SLAs
Resolve Level 1 support issues and escalate complex cases to Level 2 or management
Log, prioritize, and manage tickets accurately in the system
Maximize first-call resolution to reduce repeat issues
Escalate critical issues and customer complaints promptly
Provide detailed shift handover notes to the incoming team
Document all incidents, resolutions, and pending issues clearly
Coordinate with Melbourne team and other internal teams for escalations
Provide basic guidance and training to customers when required
Identify and assist with sales orders for hardware/software needs
Collaborate effectively with team members across different time zones
Participate in training and professional development initiatives
Uphold company values and deliver a high standard of customer service
Requirements
Strong Level 1 technical knowledge (software, hardware, networking)
Ability to work independently with minimal supervision
Excellent English communication skills (verbal and written)
Strong analytical and problem-solving skills
Ability to multitask across multiple systems efficiently
High attention to detail and strong time management
Calm and composed under pressure in critical situations
Self-motivated and proactive mindset
Certificate or Diploma in Information Technology (preferred)
Prior experience in helpdesk or technical support roles is advantageous
Benefits
Flexibility in work hours and location, with a focus on managing energy rather than time.
Access to online learning platforms and a budget for professional development
A collaborative, no-silos environment, encouraging learning and growth across teams
A dynamic social culture with team lunches, social events, and opportunities for creative input
Health insurance
Leave Benefits
Provident Fund
Gratuity
Apply Now
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Technical Support Engineer at Teamified | JobVerse