Legal Operations Manager

Role Overview

• Process Enhancement & Continuous Improvement: Assess and refine our existing legal operations processes to eliminate friction and accelerate velocity. You don't just maintain what's there – you make it better. Standardize workflows so they scale with our growth, document them so they're repeatable, and automate what shouldn't require human touch. Build on the foundation we've established to create sophisticated self-service capabilities that empower the business to move fast while managing risk appropriately.
• AI-Driven Operations: Build workflows with AI at the center, automating what shouldn't require human attention and surfacing what does. You proactively identify opportunities to eliminate manual work and improve decision-making through intelligent automation.
• Project Delivery: Own initiatives from start to finish. You set the timeline, you hit it, and you don't need reminders. You manage competing priorities and deliver results without requiring oversight.
• Legal Technology Leadership: Own our legal tech stack and make it work harder. Optimize what we have, identify what's missing, and implement solutions that move us forward. Drive adoption so teams actually use the tools we've invested in—and use them well. Partner with IT and Engineering to build integrations that eliminate manual handoffs and create seamless workflows. Stay ahead of emerging legal tech trends, especially AI-powered tools, and bring forward what will give us a competitive edge. You're not just managing technology—you're using it to transform how legal operates.
• Strategic Reporting & Analytics: Turn operational data into clear, actionable insights covering contract cycle times, and risk exposure. Leadership needs to understand what's happening—you make that easy through dashboards and reporting that tell the story.
• Cross-Functional Partnership: Collaborate seamlessly with Sales, Finance, IT, and HR to streamline legal touchpoints, eliminate friction, and deliver 'Wow Them' service that exceeds internal customer expectations. Serve as strategic advisor on legal operations matters to business leaders.
• Team Development & Mentorship: Mentor and develop one or more junior legal operations team member, providing guidance and growth opportunities. Delegate appropriate responsibilities while maintaining oversight and quality control. Foster culture of innovation and operational excellence.

Requirements

• 6+ years in legal operations or legal technology, preferably in a high-growth technology company
• Deep CLM platform experience with Ironclad, DocuSign CLM, Agiloft, or similar enterprise solutions (Ironclad experience strongly preferred)
• AI-forward mindset: Demonstrated experience leveraging AI tools to enhance productivity, automate workflows, and improve decision-making
• Proven project ownership: Track record of delivering complex initiatives on time without hand-holding
• Technical aptitude: Understanding of APIs, system integrations, and ability to partner effectively with IT and Engineering teams
• Cross-functional collaboration: Strong communication skills and ability to influence across all levels of the organization
• Strategic thinking: Ability to assess current state, design future state improvements, and execute the roadmap
• Scaling experience: Measurable results improving legal operations through growth phases
• Bachelor's degree preferred—we care more about what you've accomplished than credentials.

Benefits

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option