Customer Success Manager

Role Overview

• Act as the single point of accountability for a portfolio of managed service customers
• Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects
• Use existing playbooks to manage project workflows
• Identify issues early, propose mitigation paths, and escalate with clarity
• Create meaningful relationships across customer orgs

Requirements

• A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred)
• Deep knowledge and understanding of IT systems and platforms
• Experience providing end-user technical support
• Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA

Benefits

• A virtual work environment