Customer Success Manager

Role Overview

• Engage with assigned clients and maintain communication cadence
• Serve as primary point of contact for clients and own the relationship
• Conduct business reviews and success planning sessions
• Identify opportunities for organic growth and upselling
• Ensure highest levels of retention and satisfaction
• Develop effective strategies for churn risk mitigation
• Aid clients across the customer lifecycle including product training and technical support
• Document customer interactions and create a library of success materials

Requirements

• Exceptional interpersonal and relational skills
• Ability to foster win/win environments
• Natural ability to drive customer experience
• Experience in account management, strategic relationship building, and product expertise
• Strong understanding of customer business drivers and objectives
• Skills in training sessions, workshops, and ongoing education
• Empathy and ability to build trust with C-level executives and end-users
• Consultative, solution-oriented selling approach
• Ability to manage complex negotiations and handle objections