Key skills
WorkdayStakeholder Management
About this role
Role Overview
- Process fraud escalation claims in a timely manner
- Work in a collaborative and cross-functional way to proactively identify, investigate, and address fraud concerns
- Collaborate with our Banking Partners and Merchants to gain a full understanding of the fraud concerns
- Process APP Reimbursement claims, providing a thorough investigation and determining the liability outcome
- Identify opportunities for improvement of the current methods through data-analysis, testing, and tracking
Requirements
- Have an understanding of fraud typologies and fraud risks
- Ability to effectively process escalation tickets and follow operational processes
- Ability to work with fraud detection tools and improving / optimising the coverage
- Excited to work in a dynamic and fast-changing environment with the ability to adapt to the business challenges in front of you
- Strong stakeholder management to be able to communicate clearly with other parts of the organization, explain fraud and our processes as well as manage expectations
- Naturally curious and proactive; while experience documenting and optimizing business processes is a plus, your passion for taking the initiative and learning is what truly sets you apart
Benefits
- 20 to 30 days of holiday to support a healthy work-life balance
- Monthly team outing allowance to enjoy social events with your colleagues
- Parental leave top-up additional support for new parents
- Daily breakfast and on-site perks to make your workday smoother
- Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
- Additional benefits designed to enhance your work-life experience!