Identify, target, and acquire new VIP clients to build a strong and valuable portfolio
Build and maintain strong relationships with VIP clients to drive retention, repeat deposits, and sales growth
Exceed targets by effectively managing your time and appointment schedule
Proactively network, leveraging industry connections, events, and referrals to attract high-value clients
Develop and implement innovative acquisition strategies, working closely with internal stakeholders
Conduct at-home wardrobe appointments, curating luxury items and providing expert guidance on pricing and selling strategies
Spend the majority of time
over 70%
in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments
Actively seek and implement feedback to optimize outreach and engagement tactics
Communicate blockers and challenges effectively, ensuring timely support and solutions
Manage client inventory to optimise listings, ensuring fast sales and maximum profitability
Act as a brand ambassador, representing Vestiaire Collective at events and fostering partnerships to expand the VIP consignment business

2+ years of experience in luxury sales, business development, personal shopping, or a client-facing luxury role
Excellent networking and relationship-building skills, with an established luxury client book that will convert into new VIP consignment clients and deposits
Proven track record in acquiring and retaining high-net-worth clients
Able to commit to a 40-hour workweek with occasional off-hours; must be able to lift up to 25 lbs as needed
Proactive and commercially driven, with a self-starting mindset and the ability to work autonomously towards ambitious targets
Thrives in a fast-paced, ever-changing environment, adapting quickly to shifting priorities and business needs
Deep understanding of the luxury market, including brand knowledge, pricing & market trends, and the needs of discerning sellers
Highly organised and detail-oriented, managing multiple clients, appointments, and inventory efficiently
Excellent communicator, confident in liaising with both external VIP clients and internal stakeholders to drive business success
Comfortable working across office and client-facing settings, balancing in-person wardrobe appointments with strategic planning and business development
Proficient in G-Suite, Salesforce, CRM, and other relevant digital tools

A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project
reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package

Key Account Manager

Key skills