Supporting role for the Product Owner of the Patient Case Squad to translate business needs and requirements into stories for the product backlog for the Salesforce CRM system used by the Commercial organization.
Understand user needs and translate them into detailed requirements for the build team
Build use cases, writes, manages and clarifies user stories, visualization, and process flows.
Explain how requirements may be implemented from a functional standpoint and drive/improve user experience.
Stay 2-3 sprints ahead of squad and ensure each feature has a clear definition of done; ensures each feature level deliverable is aligned to a definition of readiness to enter sprint.
Communicate vision to developers and testers. May help write UAT scripts and participate in User Acceptance Testing as needed.
Document confirmed business processes to serve as reference for development and IT support.
Apply business process improvement methods for optimization.
In partnership with the PO, maintain deep understanding of the business processes and requirements to ensure that the squad’s backlog priorities are aligned with business / Group needs.
Track metrics and build reports to measure progress.
Help manage dependencies with other squads, working closely with squad PO, peer PAs and the Product Manager
Understands portfolio of IT systems that the business uses; may specialize in specific applications.
Support and/or facilitate system demos via inspect and adapt workshops as needed.

Certified Salesforce Administrator
Bachelor’s degree in a related major business with 8 years of experience.
Technical Skills: Salesforce CRM, Project Management, Agile, Scrum
Soft Skills: English Speaking & Communication, Ability to Lead and Guide Discussions with Business Partners, Confidence, Proactive Nature, Ability to understand scope and ask the right questions, organized, detail oriented, excellent communication, process oriented

Salesforce Product Analyst, BA

Key skills