provide on-site support for hardware and software issues
troubleshoot and resolve IT issues for Windows 11 desktops and laptops; re-image devices per baseline configuration standards
support mobile device troubleshooting and setup, including iOS and MiFi devices
provide support for printers, scanners, and miscellaneous peripheral IT devices
apply patches to software classified as above-baseline
administer and troubleshoot user environments using Microsoft Entra ID, Microsoft Intune, Azure and Microsoft 365
log and resolve incidents within an IT ticketing system
maintain asset and configuration databases to reflect hardware lifecycle changes
collaborate with internal teams to escalate and resolve complex issues
assist with new user setup, onboarding, and end-user training as needed
contribute to IT policy, procedure, and knowledge base documentation
handle confidential information with discretion and professionalism
lift or move equipment up to 50 lbs. as required

Associate’s degree in Information Technology, Computer Science, or a related field (required)
Bachelor’s degree in a related field from an accredited institution (preferred)
Security certifications (e.g., CompTIA Security+, or similar) a plus
Experience working within a military or federal government environment a plus
Administration experience with iOS, Android, Linux, and/or databases a plus
Proficiency with Microsoft productivity tools: Outlook, Excel, Word.
Minimum 3 years of IT infrastructure and support experience, including:
Microsoft Windows Server 2012 through 2025 — administration and configuration
Windows 11 desktop and laptop configuration, deployment, and troubleshooting
Standard network protocols — working knowledge required
System deployments; STIGS experience (a plus)
Microsoft Entra ID (Azure AD), Microsoft Intune, and Microsoft 365
Office 365 applications: Teams, Outlook, Office suite
Microsoft Azure cloud platform
NIST 800-171
CMMC
Excellent telephone, written, and verbal communication and customer service skills
Strong troubleshooting and problem-solving skills with meticulous attention to detail
Ability to work effectively both independently and as part of a team
Demonstrated knowledge of IT security principles and practices
Ability to manage multiple priorities simultaneously
Ability to work a modified, flexible, or extended schedule when required.
Occasional travel to other PURVIS offices may be required.

comprehensive package of group benefit programs with enrollment options intended to offer flexibility – in both plan selection and level of coverage to maximize the value of your benefits as cost effective and affordable without compromising quality
equal employment opportunities to all employees

Systems Administrator

Key skills