Program Manager, Personal Care Services

Role Overview

• Own the end-to-end project plan for each new market/site
• Develop and maintain detailed launch timelines, ensuring all stakeholders (Operations, HR, Clinical, Finance, IT) are aligned and accountable
• Facilitate regular cross-functional check-ins and status updates throughout the launch process
• Identify and resolve blockers quickly, escalating to leadership when needed
• Manage all logistics related to physical office or branch setup, including furniture, signage, and branded materials aligned with AbriCare's brand guidelines
• Source, procure, and track all supplies and equipment needed for launch—clinical, operational, and administrative
• Coordinate with IT vendors to ensure reliable internet, phone, and technology infrastructure is in place prior to launch
• Serve as the primary point of contact for all third-party vendors during the build-out and setup phases
• Partner with HR and recruiting to ensure local leadership and initial staffing are in place ahead of launch
• Design and execute a structured operational handoff process, including training on systems, processes, and SOPs
• Remain available as a resource to newly launched teams during their initial ramp period
• Conduct post-launch retrospectives to capture learnings and continuously improve the expansion playbook
• Build and continuously refine AbriCare's expansion playbook, documenting processes, templates, vendor contacts, and lessons learned
• Develop standardized checklists, timelines, and tools that can be scaled as the company grows
• Partner with Operations leadership to ensure new markets are set up for long-term success

Requirements

• 5+ years of experience in project management, operations, or a similar cross-functional role
• Proven track record of managing complex, multi-workstream projects from initiation to completion
• Experience coordinating with vendors, contractors, and external partners
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills; comfortable presenting to leadership
• Proficiency with project management tools (e.g., Asana, Monday.com, Smartsheet, or similar)
• Ability to travel to new markets as needed (estimated 40-60%)

Benefits

• Health insurance
• Retirement plans
• Paid time off