Own and steer global initiatives to enhance and sustain IT resilience and continuity across the Global IT organization and its critical IT services and assets
Orchestrate and align key management disciplines under shared IT resilience goals
Maintain and continuously evolve forward-looking situation monitoring and assessment, incorporating internal and external signals, megatrends, and strategic risks into scenarios, exercises, and decision-making
Design and deliver IT resilience training, awareness programs, and exercises, including lessons learned and structured change management activities
Own and drive the continuous improvement of IT crisis and resilience capabilities, leveraging maturity assessments, lessons learned from exercises and real incidents, and evolving risk factors to systematically enhance governance, processes, and organizational preparedness
Ensure IT business continuity requirements are effectively implemented across IT services and operations
Actively support the IT Crisis Management Lead during IT crisis response situations

University degree in natural sciences, computer science, business, or equivalent education
Extensive experience in crisis management, IT operational resilience, and risk management within complex or global environments
Strong practical expertise in applying recognized international standards and frameworks to build effective, usable crisis and resilience capabilities
Ability to adapt and apply frameworks pragmatically to organizational and business contexts
Strong stakeholder, communication, and change management capabilities, with proven experience influencing leaders, aligning cross-functional stakeholders, and driving sustainable change in complex, global IT environments
Solid background in Business Process Management (analysis, optimization, and implementation)
Sound knowledge of IT risk management, with a focus on identifying, assessing, and mitigating IT-related risks
Strong analytical mindset and ability to understand complex organizational and process landscapes
Ability to work independently while navigating a matrix-based, international environment
Strong continuous-improvement mindset with a focus on process quality and operational excellence
Proven experience working in an agile, outcome-driven environment, applying Objectives and Key Results (OKRs) and iterative planning cycles to steer priorities, measure progress, and continuously adapt resilience and governance initiatives

IT Crisis & Resilience Manager

Key skills