Senior Product Manager – Digital Products & Services

Role Overview

• Drive the divisional vision and own the roadmap for the customer-facing self-service portal.
• Ensure the platform and underlying services deliver measurable value to customers, commercial teams, and operational stakeholders.
• Act as the primary business liaison bridging Air & Sea commercial leadership, operations, technology, and global digital teams.
• Be fully accountable for the portal strategy, business objectives, product definition, delivery, and continuous improvement.
• Own the supporting services architecture across air and ocean freight products.
• Own the end-to-end portal customer experience, including onboarding, authentication, quote requests, booking, shipment visibility, exception notifications, document retrieval, reporting, and analytics.
• Translate business objectives, customer insights, and market trends into a prioritized, outcome-driven product backlog.
• Align with enterprise product teams to ensure effective delivery.
• Define OKRs and KPIs, report on portal performance, and benchmark capabilities against global freight forwarding competitors and adjacent logistics platforms.
• Define portal requirements and user experience standards for customers, suppliers, and freight intermediaries.
• Prioritize features based on user research and commercial impact.
• Drive improvements in portal adoption, self-service utilization, and customer satisfaction across key segments.
• Ensure seamless downstream operational integration and upstream commercial integration via microservices APIs.
• Define the divisional API strategy with Solution Architecture and IT, ensuring microservices are scalable, reusable, and resilient.

Requirements

• Tertiary Qualification Degree in Business, Engineering, Information Systems, or a related field.
• 5
• 8 years experience in product management, digital transformation, or technology leadership within freight forwarding, logistics, or supply chain.
• Proven experience leading a customer-facing self-service portal or digital platform product in a B2B or logistics context.
• Proven delivery of large-scale digital products from discovery to production and adoption.
• Strong understanding of air freight and ocean freight operations.
• Knowledge of shipment workflows, documentation (AWB, BL, customs), pricing/rating, and carrier relationships.
• Experience working within a matrix organization across enterprise, divisional, and regional teams.
• Excellent stakeholder management skills.
• Strong executive communication skills.
• Strong commercial acumen.
• Ability to build business cases, manage budgets, and articulate product value financially.

Tech Stack

• Microservices

Benefits

• Health insurance
• Professional development opportunities
• Flexible working hours