Manage and drive quality and continuous improvement activities across operations, fostering a strong learning, accountability, and blame‑free culture
Monitor and evaluate operational quality performance across transport, handling, documentation, and customer interfaces, using data to identify trends, risks, and improvement opportunities
Recommend, implement, and embed sustainable process improvements to enhance service reliability, compliance, efficiency, and customer satisfaction
Maintain and govern quality documentation, SOPs, process maps, and workflows, ensuring alignment with regulatory, customer, and internal requirements
Review and support training, qualification, and competency needs for quality‑critical and operational roles, working closely key stakeholders
Prepare, analyse, and present quality reports, dashboards, and management updates, highlighting performance, deviations, corrective actions, and improvement progress
Support and facilitate workshops, audits, and training sessions on quality standards, processes, and improvement tools
Act as a key quality interface for operations, ensuring quality principles are embedded into daily decision‑making and continuous improvement efforts

Several years’ experience working in a large international organization
Strong understanding of investigative methodologies and tools, risk identification and mitigation strategies as well as root cause analysis.
Knowledge about good practices within quality
Excellent stakeholder management skills
Comprehensive knowledge within quality management systems
Solid knowledge of business continuity and risk assessment
Solid knowledge and insights in standards tools like FMEA, PPS, RCA-tools and maybe even X-matrix
Experience within quality excellence business/quality maturity frameworks

Quality Manager – Global Quality, QHSE Air & Sea

Key skills