Key skills
CloudIoTPythonSQLC++CAIClaudeAnalyticsDatabricksCommunicationDecision Making
About this role
Role Overview
- Assist with customer failure analysis triage involving Skydio drones, docks, and accessories.
- Assist with work to identify product failures that require Engineering or Manufacturing changes.
- Help with proactive product quality initiatives involving customers and product updates/upgrades.
- Make improvements to diagnostic processes used by Skydio Support team TSRs to troubleshoot and resolve customer issues.
- Assist other PSEs in creating content for weekly/monthly feature/bug prioritization and planning meetings with Product teams.
- Assist TSRs and PSEs in swarming high-priority product incidences to mitigate operational downtime risk.
- Build analytics dashboards in Databricks and use data to inform decision making.
Requirements
- Currently pursuing a degree in Electrical, Mechanical, Industrial Engineering (or a related field)
- Have basic software development knowledge, preferably with c++, Python, Cloud VMs, analytics platforms (e.g., Databricks/SQL) and a solid grasp of AI (e.g., Claude, LLMs)
- Strong technical troubleshooting and problem-solving skills, and familiarity with triage and escalation workflows
- Understanding of network architecture/troubleshooting for WiFi and 5G LTE cellular networks
- Experience performing hardware failure analysis and related tasks at a project level
- Familiarity with autonomous robotics and IoT software concepts
- Ability to work autonomously, with excellent interpersonal and written communication skills
- Ability to efficiently collaborate with others to quickly create high-impact solutions
Tech Stack
- Cloud
- IoT
- Python
- SQL
Benefits
- Paid vacation time
- Sick leave
- Holiday pay
- 401K savings plan